RAPT prides itself on Happy Customers so it is of the utmost importance to us you are satisfied and happy with what you've ordered online or bought instore!  To us Happy Customers means repeat custom so if you've got any issues we want to know so we can fix it!  You can contact us by calling the shop on 09 2711350 or email info@raptonline.co.nz.  If you are Happy... help us out and post on our Facebook Page and tell everyone about it, it helps us grow!! If you however need some help with a return, here's some info:

As part of the RAPT service we want you to feel comfortable to purchase knowing you can return an item if you are not happy.
If you are at all disappointed with any of your RAPT product you are welcome to return the item to us for a credit or exchange to the total value of the item/s returned excluding freight.

We do not offer Refunds as part of our return policy so please ensure you are happy with your purchases or open to an exchange or credit.

PLEASE NOTE: All returns must be sent within 10 days of receiving the item/s.  With limited stock our lines change frequently so returns must be handled quickly.  Anything received outside of 10 days will not be accepted and will be returned to you.
The item/s must be in original condition with all tags or packaging.  Item/s returned without this will not be accepted.
Please note RAPT does not offer refunds for a change of mind/return.

Simply email us info@raptonline.co.nz advising of the return.  Then simply package your item/s and include a note or copy of the email so receiving staff are aware of the outcome discussed - either a credit or exchange. 

Please Package & Send all Returns to: Rapt Ltd, 8 The Lane, Botany Town Centre, Auckland 2013
Shipping returns is at your cost however if you want to exchange for an alternative items we will ship that out at our cost.  We recommend when sending returns that you freight on a tracked method of shipping as we are not responsible for items lost or damaged in transit.

Once we receive and process your item/s we will credit your account or release the replacement goods.  If you have opted for a credit, using it is easy, simply log on or pop instore and it will show on your account at the checkout or at the till as part of your VIP balance.

Pre Orders are a confirmed sale and cannot be cancelled, nor are they refundable if you do not like the items you have ordered.  Pre orders are subject to changing delivery dates and should there be a change of delivery date the order remains as a confirmed sale awaiting the goods to arrive.  RAPT is committed to getting your goods to you as soon as possible however we cannot guarantee dates as we are reliant on the manufacturer and/or supplier.

If you are not happy with your Pre-Ordered goods when received you simply follow the same process as above for a Change of Mind and can choose and exchange or credit.

In the case you receive faulty or incorrect item/s please email info@raptonline.co.nz and we will discuss with you the best course of action to remedy the issue.
The Consumer Guarantees Act gives the opportunity for items to be Repaired or Replaced and if neither can take place then a Refund or alternate product may be offered.  

Customers are covered for 30 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process.  Some items may have longer individual warranties but most product covers the 30 Days mentioned.  

We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between RAPT Ltd and the customer when a purchase is made.

Your Peace of Mind is absolutely assured when ordering your Gifts Online with RAPT - we do our best to avoid any issues or problems and work to resolve any issues promptly should the occur.

If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve!
To send your feedback you are more than welcome to email Anj on info@raptonline.co.nz 



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