RAPT prides itself on Happy Customers so it is of the utmost importance to us you are satisfied and happy with what you've ordered online or bought instore!  To us Happy Customers means repeat custom so if you've got any issues we want to know so we can fix it!  You can contact us by calling the shop on 09 2711350 or email info@raptonline.co.nz.  If you are Happy... help us out and post on our Facebook Page and tell everyone about it, it helps us grow!! If you however need some help with a return, here's some info:

1."I've Changed My Mind"
That's OK! Simply email us at info@raptonline.co.nz within 10 days of receipt of your RAPT Gift and tell us if you would like a credit note or exchange and if you have decided on what to exchange for let us know that too. Send it back to us in original condition with all packaging enclosed and once received we will issue your credit note or release your replacement product. (please note delivery fees are not added to your credit note if you choose the credit note option rather than exchange).

2."My Goods are Faulty"
From time to time unfortunately goods are damaged in transit or are faulty but don't worry RAPT will have it all fixed up in a jiffy! Simply email us at info@raptonline.co.nz within 10 days and tell us what has happened and we will give you instructions to sort a return and repair or replacement. On the rare occasion we cannot repair or replace we will offer an exchange or full refund.

Please Package & Send all Returns to: Rapt Ltd, 36 Garden Lane, Botany Town Centre, Auckland 2013

Your Peace of Mind is absolutely assured when ordering your Gifts Online with RAPT - we do our best to avoid any issues or problems and 99.9% of the time it's all very easy... you order your Gifts Online, we pack your Gifts and Send them out and soon you and are enjoying your wonderful selection.... but should an issue arise, we work quickly to find a resolution and get it sorted so that you are happy!

  • Unfortunately courier charges are non refundable, including any returned freight costs.
  • The only exceptions on this will be if the item was faulty, damaged in transit or sent to you in error.
  • RAPT reserves the right to refuse replacement or credit on any returned product that is used, damaged, not in its packaging.
  • Your total satisfaction is important to us, so if you require any further assistance, please email us at info@raptonline.co.nz.

If you'd like to give some feedback on the RAPT Service we are more than happy to receive it as we are always striving to improve!
To send your feedback you are more than welcome to email Anj on info@raptonline.co.nz or contact us via Facebook.  You can always post and rate us on Facebook which is always great for other customers to see!




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