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RAPT NZ Gift Ideas stands by a 100% Satisfaction Guarantee on all Products Sold - BUY WITH CONFIDENCE!
If you’re not happy, we’re not happy - we buy our NZ Gifts with quality in mind so not only do we do out utmost to ensure you get great quality products but also we pack safely & quickly and send with speed so you get your gift intact, on time and can enjoy! We work hard to keep our customers happy and as we are 100% Kiwi Owned & Operated if something does go wrong we're here ready to remedy the issue right away!
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Rapt Guarantee's that Buying Gifts Online is Safe & Secure:
Buy a gift online from Rapt and be assured YOU are YOUR GIFT are our TOP PRIORITY.On the rare occasion you may change your mind or receive damaged or faulty goods, don't worry, a solution is at hand and RAPT will be there to look after you. We care about you and your gift experience so here is the process for returned goods:
1."I've Changed My Mind"
That's OK! Simply email us atinfo@raptonline.co.nzwithin 10 days of receipt of your RAPT Gift and tell us if you would like a credit note or exchange and if you have decided on what to exchange for let us know that too. Send it back to us in original condition with all packaging enclosed and once received we will issue your cedit note/exchange or release your replacement product. (please note delivery fees are not added to your credit note if you choose the credit note option rather than exchange)
2."My Goods are Faulty"
From time to time unfortuantely goods are damaged in transit or are faulty but don't worry RAPT will have it all fixed up in a jiffy! Simply email us at info@raptonline.co.nztell us what has happened and we will give you instructions to sort a return and repair or replacement. On the rare occasion we cannot repair or replace we will offer an exchange or full refund.
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| Your Peace of Mind is absolutely assured when ordering your Gifts Online with RAPT - we do our best to avoid any issues or problems and 99.9% of the time it's all very easy... you order your Gifts Online, we pack your Gifts and Send them out and soon you have your Gifts and are enjoying your wonderful selection.... but should an issue arise, we work quickly to find a resolution and get it sorted so that you are happy! |
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>>Unfortunately courier charges are non refundable, including any returned freight costs.
>>The only exceptions on this will be if the item was faulty, damaged in transit or sent to you in error.
>>RAPT reserves the right to refuse replacement or credit on any returned product that is used, damaged, not in its packaging.
>>Your total satisfaction is important to us, so if you require any further assistance, please email us atinfo@raptonline.co.nz. |
| Send Returns to: Rapt Ltd, 36 Garden Lane, Botany Town Centre, Auckland 2013 |
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