RAPT EMAIL    




     




     


RAPT DELIVERY



We're called RAPT for one reason and one reason only... because when you or someone you love receives one of our RAPT Gifts they'll be just that.... RAPT! Your RAPT Designer Home Decor & Gifts can be sent directly to you or a gift recipient, whether they live in New Zealand or overseas. Please see below for our delivery methods, times and fees:

New Zealand Orders

We offer FREE STANDARD NATIONAL DELIVERY for all New Zealand orders over $100!
All other Deliveries are charged at $8 Nationwide and all Delivery fees include FREE GIFT WRAPPING if you select it at the checkout!

Getting your Gifts and Homeware out quicky is our absolute priority and we have a courier collection twice daily between 9.30am & 10.30am and 2.30pm & 3.30pm.
As soon as your order is placed it will be picked up and packed as soon as possible to ensure you get it as quickly as possible however you can also make a note if you have a special date you'd like your delivery to arrive on and we will hold the item and get as close to this as possible. (please note we will do our utmost to hit the specified date however it is very much in the hands of our couriers so we cannot guarantee specific delivery dates).

Parcels are delivered Monday to Friday only (sadly we do not offer weekend delivery).

Here are our expected delivery timelines:

AUCKLAND & HAMILTON DELIVERIES: 12-24 HOURS
ALL OTHER NORTH ISLAND DELIVERIES: 24 HOURS
SOUTH ISLAND DELIVERIES: 48 HOURS

Please remember over peak seasons there can be delays so we recommend getting your order in as early as possible to prevent any disappointment.


New Zealand orders are all sent using Fastway couriers and as soon as your order is shipped yo will receive an email notifying you it has been shipped and what the tracking number is so you can then log onto
www.fastway.co.nz and check the status of your parcel.   Fastway couriers have a 'signatre required' system for security and to ensure you get your parcel, we cannot note 'no signature required' on parcels as it means if your parcel goes missing it would be at your risk and we want to ensure you get what you ordered in good order and as soon as possible.  If you are not going to be home to receive the parcel we recommend getting it delivered to your work place or to a residence where someone will be there to receive it. 


PLEASE NOTE: When you order from RAPT your order is sent without a packing slip, therefore if you are sending direct to someone special it is an idea to ensure you include a special message card or purchase a Greeting Card and we will write your personal message on it for you. That way your Special Gift will arrive just as if it was sent directly from you. We do note (if no message is included) who has sent the order on the Gift Address Label so if this is not wanted please just let us know.

 "RAPT your delivery was so fast!  I only put my order in last night and this afternoon I had my sister on  the phone thanking me.  I really am RAPT lol.  Thank you so so much, will be back soon!"

  Georgia - Auckland


Rural Delivery
 
We happily deliver to rural addresses at no additional charge. Please note however that these orders may take 1 to 3 days longer to arrive.

PO Box Deliveries 
Please note we do not offer a service delivering to PO Boxes.

Click & Collect
Combine the convenience of ordering online and the flexibility of picking it up at a time that suits you during the business day.   As long as the items you have ordered are in stock your order will be ready to collect within 1-2 hours of you placing the order and you can just drop into the store located in the Botany Toen Centre in East Auckland: RAPT, 36 Garden Lane, Botany Town Centre (588 Chapel Rd) Auckland.  Simply place your order and select 'Click & Collect' during the checkout process.  Please bring a copy of your order (which will be emailed to you immediately after you place it) when you come to collect it. 

Please note that orders paid by bank transfer can take 2 to 3 days to be processed by the bank, so may delay your order so we recommend a credit card payment for immediate collection.  

International Orders
We offer International shipping to Australia only.  International orders are shipped via New Zealand Post for Standard Mail (shipped at your own risk) or via Fastway for International Courier.  We offer both standard mail and tracked mail however please note with standard mail this is shipped at your own risk so any damage or loss has no recourse - we recommend shipping via tracked mail however there is an additional cost to do this.  

Standard Mail: $20.00    Tracked Mail: $60.00


Additional Charges on Overseas Orders

Our prices do not include import fees, duties, tariffs, taxes or other import charges which may be payable in other countries. So please be aware that your order may incur these additional charges which the recipient will be responsible for paying.

Backorders & Pre Orders at RAPT

Please note if you order an items that shows the availability as a backorder there will be a delay on despatch and this may be as it is on it's way in or we need to order for you specifically.  As soon as the stock is received it will be despatched to you.

Additionally RAPT offers Pre-Orders on some Gifts and Homeware and for popular lines we recommend you take advantage of any pre-sale which will then be despatched as soon as the stock is received.

Special Delivery Instructions

Let us know at the checkout in the comments box whether you have any special delivery instructions. Also, please feel free to contact us if you have any questions or queries.